Resume

Work Experience

KnowBe4

Core Support Technician

Tampa, FL

Jul. 2024 – Present

  • Achieved top tickets solved in support for January and over 210 tickets solved every month since October.
  • Obtained over 300 positive customer satisfaction reviews.
  • Gained hands-on experience with Microsoft 365, Google Workspace, Active Directory and other environments.
  • Polished communication and soft skills by providing support over email, on the phone, and via Zoom.

Parrish Design

Freelance Website Developer

Tampa, FL

Sep. 2022 – Present

  • Organized a B2B website design, development, and hosting business at parrishdesign.com.
  • Gained familiarity with HTML, CSS, JavaScript, TypeScript, React, TailwindCSS, and more.
  • Collaborated with clients to convert design ideas into reality.
  • Improved conversion and CTR on re-designed websites.

Central Rock Gym

Social Media Manager & Staff

Tampa, FL

Apr. 2023 – Jul. 2024

  • Achieved the highest total numter of memter sign-ups in 2023.
  • Grew the social media followers count over 70%.
  • Increased accounts reached from ~30k/month to ~80k/month.
  • Helped train new employees on processes & procedures.

Camandras

Smart Home Technician

Tampa, FL

Feb. 2021 – Jul. 2024

  • Installed smart home devices in short-term rental homes.
  • Created guides to explain usage to tenants.
  • Resolved technical issues with Wi-Fi and smart devices.

Education

St. Petersburg College – Bachelors, Cybersecurity (Expected Dec. 2025)


St. Petersburg College – Associate, Cybersecurity (July 2023)

Certifications, Skills & Interests

Programming Languages:

Python · JavaScript · TypeScript · HTML · CSS

Frameworks & Libraries:

React · Tailwind CSS · Node.js

Tools & Platforms:

GitHub · Vercel · AWS · Azure · GCP · VMware · Active Directory · Vite

Certifications:

CompTIA A+ · TestOut Security Pro · SPC Cybersecurity Certificate

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